
FAQs
Frequently Asked Questions
Here you’ll find answers to some common questions about the OhmniCare robot. Should you have any other questions than the ones listed below, please do not hesitate to contact us and we’ll get back to you with a timely response.
General
What is OhmniCare, and how does it work?
OhmniCare is a telepresence robot designed to bring clinicians virtually to the bedside of patients. It combines autonomous navigation, HD video conferencing, and AI-powered tools for tasks such as live translation and automated documentation. The robot operates via the OhmniLabs Cloud Portal and requires minimal manual intervention.
What makes OhmniCare different from traditional telehealth systems?
- Autonomy: Unlike static camera setups or cart-based systems, OhmniCare navigates hospital spaces autonomously.
- Portability: It requires no permanent installations, making deployment fast and cost-efficient at scale.
- Durability: Built for hospital environments with medical-grade materials and safety features.
Functionality
Can OhmniCare navigate on its own?
Yes, OhmniCare features full autonomy. It uses LiDAR and a surround vision system to navigate smoothly, avoid obstacles, and localize within mapped environments. OhmniCare can also be teleoperated to be directed to wherever it needs to go.
What devices can control OhmniCare?
OhmniCare can be controlled via any web-enabled device using the OhmniLabs Cloud Portal, this is accessed by a web-application. Compatible browsers include Chrome and Edge.
Can I share my screen to the OhmniCare display?
Yes, screens can be shared to the OhmniCare display similar to standard video conferencing applications. This is particularly helpful for sharing documents, or performing education.
Can I drive OhmniCare directly?
Yes, OhmniCare supporters manual teleoperated driving to allow users to direct OhmniCare exactly where they need to go.
Technical Specifications
What are the dimensions and weight of OhmniCare?
- Height: 59.5 inches (151.1 cm).
- Base Footprint: 14” x 18” (35.6 cm x 45.7 cm).
- Weight: 66 lbs (30 kg).
What are the display specifications?
- Size: 21.5” (54.61 cm).
- Resolution: 1920×1080 Full HD.
- Panel Type: IPS with a 170° viewing angle.
- Touchpoints: Supports up to 10 simultaneous touch inputs.
How is OhmniCare powered?
- Battery Chemistry: LiFePO₄ (Lithium Iron Phosphate).
- Runtime (In Use): 8–9 hours.
- Runtime (Standby): 16–18 hours.
- Charging Rate: 1 hour of full-load use per 20 minutes of charging.
- Dock Compatibility: All OhmniCare docks are interchangeable and provide fast charging.
What cameras does OhmniCare use?
- Camera System:
- 1 x Front-facing Camera.
- 1 x Front-facing Down Camera.
- 1 x Rear-facing Camera.
- 1 x Rear-facing Down Camera.
- Resolution: 8 MP with a maximum resolution of 3840×2160.
- Field-of-View: 125° for optimal situational awareness.
- Streaming Resolution: 1280×960 with real-time 3x superzoom to 4K resolution.
What are the audio capabilities?
- Microphone: Quad-microphone array with a dedicated DSP chip, echo cancellation, and environmental noise filtering.
- Speaker: 15W Neodymium speaker with a range of 150 Hz–20 kHz, capable of being 4x louder than typical human speech.
How does OhmniCare navigate?
- Drive System:
- 4-wheeled base with direct-drive motors.
- Motor Power: 2 x 150W three-phase brushless motors.
- Maximum Speed: 2 mph (3.2 km/h).
What are the connectivity and network features?
- Wi-Fi Standards: IEEE 802.11 ac/a/b/g/n.
- Encryption: WPA/WPA2 and WPA-Enterprise (802.1x).
- Range: Optimized for long-range connections in large facilities.
- AP Integration: Supports roaming zones for seamless transitions between access points.
What safety features are built into OhmniCare?
- Proximity Sensors: Auto-stop functionality for obstacle avoidance.
- Stability: Four-wheeled base for smooth navigation in hospital environments.
- Emergency Brake: Electronic braking system for enhanced control.
- Zone Customization: Restricted areas, speed limiters, and preferred travel lanes can be set during map creation.
Is OhmniCare compatible with other systems?
Yes, it integrates with:
- EHR systems (EPIC).
- APIs for advanced hospital workflows.
Deployment
How do I deploy OhmniCare?
Common deployment steps include:
- Unbox the robot and dock.
- Connect to your Wi-Fi network.
- Map the environment using the Cloud Portal.
- Train staff on call initiation, controls, and new workflows
Does OhmniCare require room-specific installations?
No. Unlike fixed telehealth systems, OhmniCare eliminates the need for room-specific hardware. Its mobility allows it to serve multiple rooms or units.
What network requirements does OhmniCare have?
A strong Wi-Fi connection is necessary. It supports WPA/WPA2 encryption and dual-band Wi-Fi 5 (802.11ac). Consult our Network Admin Guide for firewall configurations.
Can I assign access to OhmniCare in my organization?
Yes, OhmniCare’s cloud system has role-based user access, which can be used to share access to the system with the right level of management for your organization.
Is there usage data associated with OhmniCare?
Yes, OhmniCare’s system includes usage-based dashboards and reports at no extra cost with the system. This can be used to monitor total usage times, event-based data, and even real-time location tracking for each robot.
Maintenance
How do I clean OhmniCare?
Wipe down the robot with hydrogen peroxide-based disinfectant wipes. Keep cameras and sensors free of smudges using a microfiber cloth.
What troubleshooting support is available?
Common issues can be resolved via the Cloud Portal. For persistent problems, contact the OhmniLabs support team at [email protected].
Usage Scenarios
What healthcare applications can OhmniCare support?
- Virtual nursing for admissions, discharges, and patient education.
- Specialist consultations (e.g., pharmacy, nutrition).
- Training programs for clinicians.
- Remote monitoring of medication adherence.
How does OhmniCare enhance efficiency in hospitals?
OhmniCare reduces “start-stop” inefficiencies by autonomously moving to patients, requiring no manual equipment setup, and the difficulties in locating and moving stationary equipment.