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How do I track my order?

After purchase, you can track your order by providing the order number and e-mail received during confirmation, or through the provided carrier tracking number when your order has been shipped.


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What does shipping cost?

We use FedEx to ship globally. Shipping is calculated automatically during checkout. For shipments outside the USA, please contact us to get the name of a local reseller or for details and charges on shipping from the USA. For more information follow the link below.


Shipping Cost

How can I become a reseller?

OhmniLabs works with approved technology resellers across the globe. For more information about becoming a reseller, please visit our partners page for more information.


OhmniLabs Reseller Program

What are the full specs for the Ohmni® Telepresence Robot?

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Height 56 inches (142.2 cm)
Base Footprint 13.9 x 17.2 inches (35.3 x 43.7 cm)
Charging Dock
Height 2.1 inches
Base 5.5 x 4.7 inches (14.0 x 11.9 cm)
Resolution 1280×800
Touch points 5 simultaneous
Panel type IPS
Processor Intel Atom X5 Z8350 1.92 GHz
Number of cores 4 Cores
Memory 2GB DDR3L
Storage 16 GB eMMC
USB ports 4 USB 2.0 A (full size)
1 USB 3.0 Micro B OTG
Video ports 1 HDMI
Speaker type 50mm Full Range Neodyne
Speaker range 250 HZ – 14kHz
Speaker volume 48dB volume range
Mic type 6mm Omnidirectional
Microphone range 100Hz – 10kHz
Folding hinge
Power button Illuminated, software on-off
Release Interlocking pull-to-release
Neck servo
Torque 12kgf-cm
Rotation speed 60 deg/sec
Encoder type 10-bit absolute
Protocol Serial multidrop, packet based
Standards IEEE802.11 ac/a/b/g/n
Encryption WPA/WPA-PSK,WPA2/WPA2-PSK. WPA-Enterprise (802.11x)
Battery system
Charge rate 20W
Cell protection Undervoltage, Overvoltage, Short circuit, Current limit, Cell failure
Cell balancing Yes
Battery chemistry LiFePO4
Battery capacity 95Wh
Runtime 4-5h at full load
Input 100-240V AC, 50/60 Hz
Front camera (Supercam)
Sensor res 2MP
Maximum res 4208×3120
Streaming res 1280×960 (With real-time 3x superzoom to native 4K resolution)
Chroma RGB Bayer
Pixel size 3.0 micron
Sensor size 5865 x 3276 um
Nav camera
Sensor res 2MP
Maximum res 1920×1080
Streaming res 320×240
Chroma RGB Bayer
Pixel size 3.0 micron
Sensor size 5865 x 3276 um
Drive system
Motor power 2x 30W
Motor type Three phase brushless
Maximum speed 2 mph
Carrying capacity 20 lbs
E-brake Yes, automatically engaged
Stall detection Yes, automatic
Electronic torque limiting Yes
Encoder 14-bit/revolution absolute
Transmission 11:30 timing belt reduction
Protocol Serial multidrop, packet based

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