FAQs

Have a question about your Ohmni®? There's a good chance the answer is right here. Select a topic below to see related Frequently Asked Questions.

General

Is Ohmni robot certified?

Yes, Ohmni Robot has certification from FCC, CE, IC, VCCI, C-tick, TELEC, and RCM.

How much does Ohmni cost?

The Ohmni robot retails for $2,699 and is available for purchase at our store: https://store.ohmnilabs.com. See store for details.

Why Ohmni?

Ohmni is the most affordable and reliable telepresence robot in the world. Learn more about how Ohmni compares to other telepresence robots.

Using Ohmni

How do I share access to my Ohmni Robot?

Sharing access is easy with Ohmni Robot. On your-bots dashboard, hover over the robot you’d like to share, and click on the gear-icon. You’ll see the Share options. You can invite a user by adding their email address, or generate a share-link. When a share-link is active, going to the link URL will immediately call into the associated robot.

For more information, please check out our Helpdesk: https://ohmnilabs.zendesk.com/hc/en-us/articles/360047220394-What-are-share-links-and-how-do-I-use-it-

Can I connect to an Ohmni using a video conferencing client/device from another vendor?

We do not currently connect with third-party video conferencing apps like Zoom because videoconferencing clients do not have driving controls. We use the latest video technology, WebRTC. While it is supposed to be a standard, it is not 100% compatible between vendors yet.

Does Ohmni require updates? If so, how do I get them?

Because we use the latest WebRTC technology, end-users do not need to manually install updates. Updates are pushed directly to the Ohmni robot.

How much bandwidth does Ohmni require?

We recommend 3Mbps up and down. Congested networks can result in degraded performance. If sufficient bandwidth is not available, Ohmni will adjust its quality down to accommodate.

Will Ohmni work without a network connection?

Ohmni will not work without a network connection because it will not be able to receive commands from the driver.

Can I connect Ohmni to a 4G LTE network?

Yes, by using a mobile hotspot you can create your own secure Wifi network to connect Ohmni. This is great for field trips, locations with spotty WiFi, and environments where WiFi isn’t strong.

Can Ohmni be used outside?

Ohmni is not designed for outside use but people have and do use Ohmni outside on hard surfaces. We are working on a version suited for outdoor use. Please contact us for more information.

Can anyone connect to an Ohmni?

Users must have an account that has been given access to Ohmni either through a One-Time Pin or through shared owner access.

Can Ohmni go up or down stairs?

Ohmni is not currently set up to navigate stairs. Navigating stairs is one of the problems the robotics community is facing that we hope to solve. Ohmni weighs only 18 lbs and can be folded for easy transportation.

Can I drive Ohmni into an elevator?

You can drive Ohmni into an elevator, but we recommend having someone accompany Ohmni to press the button and to reconnect Ohmni in case it loses wifi connection.

Can more than one person drive it at the same time?

  • Currently, Ohmni can be connected to one remote device (driver) at a time.
  • It is easy, however, to include multiple participants by using a 3rd party conferencing tool like Zoom to share your driving session. Click here to learn more.
  • We are actively working on creating the ability for multiple users to simultaneously take control of an Ohmni robot.

What are the steps required to get Ohmni going for the first time?

Unpack the robot. Turn it on. Connect to WiFi. Create an account online. Use the One-Time Pin to connect the robot to your account.

Purchasing

What does shipping cost?

We use FedEx to ship globally. Shipping is calculated automatically during checkout. For shipments outside the USA, please contact us to get the name of a local reseller or for details and charges on shipping from the USA. For more information follow the link below.

 

Shipping Cost

How do I track my order?

After purchase, you can track your order by providing the order number and e-mail received during confirmation, or through the provided carrier tracking number when your order has been shipped.

 

Track Your Order

How do I place an order?

You can purchase Ohmni through our store. Click here.

What is your return policy?

Start your return or exchange process by emailing our team at support@ohmnilabs.com within 14 days of the delivery date. Read our full return policy.

Do you offer a rigid shipping case?

Yes, please contact us for pricing details.

Does Ohmni come with a warranty?

Each Ohmni comes with a 1-year hardware and software warranty from the date of shipment. Read more about Ohmni’s standard warranty.

How long does it take to receive an Ohmni after placing my order?

Our lead time is 10-14 business days but can be longer depending on order size. Please contact us to inquire about expedited delivery.

Are volume discounts available?

Yes, please contact us for pricing details.

What are the shipping fees?

We use FedEx to ship globally. Shipping is calculated automatically during checkout.

Can I customize Ohmni with a logo?

Yes, we can print your logo on Ohmni’s base to feature your company, school or favorite image. To purchase a custom cover from our online store, click here.

What colors can I choose from?

Ohmni comes in your choice of black, white or red. You can also order Ohmni in customer colors with a minimum order quantity of 10.

How can I schedule a test drive?

Complete the form through this link: https://lp.ohmnilabs.com/testdrive

Specifications

What are the full specs for the Ohmni® Robot?

Dimensions
Height 56 inches (142.2 cm)
Base Footprint 13.9 x 17.2 inches (35.3 x 43.7 cm)
Charging Dock
Height 2.1 inches
Base 5.5 x 4.7 inches (14.0 x 11.9 cm)
Display
Resolution 1280×800
Touch points 5 simultaneous
Panel type IPS
CPU
Processor Intel Atom X5 Z8350 1.92 GHz
Number of cores 4 Cores
Memory 2GB DDR3L
Storage 16 GB eMMC
USB ports 4 USB 2.0 A (full size)
1 USB 3.0 Micro B OTG
Video ports 1 HDMI
Speaker
Speaker type 50mm Full Range Neodyne
Speaker range 250 HZ – 14kHz
Speaker volume 48dB volume range
Microphone
Mic type 6mm Omnidirectional
Microphone range 100Hz – 10kHz
Folding hinge
Power button Illuminated, software on-off
Release Interlocking pull-to-release
Neck servo
Torque 12kgf-cm
Rotation speed 60 deg/sec
Encoder type 10-bit absolute
Protocol Serial multidrop, packet based
WiFi
Standards IEEE802.11 ac/a/b/g/n
Encryption WPA/WPA-PSK,WPA2/WPA2-PSK. WPA-Enterprise (802.11x)
Battery system
Charge rate 20W
Cell protection Undervoltage, Overvoltage, Short circuit, Current limit, Cell failure
Cell balancing Yes
Battery chemistry LiFePO4
Battery capacity 95Wh
Runtime 4-5h at full load
Input 100-240V AC, 50/60 Hz
Front camera (Supercam)
Sensor res 2MP
Maximum res 4208×3120
Streaming res 1280×960 (With real-time 3x superzoom to native 4K resolution)
Chroma RGB Bayer
Pixel size 3.0 micron
Sensor size 5865 x 3276 um
Nav camera
Sensor res 2MP
Maximum res 1920×1080
Streaming res 320×240
Chroma RGB Bayer
Pixel size 3.0 micron
Sensor size 5865 x 3276 um
Drive system
Motor power 2x 30W
Motor type Three phase brushless
Maximum speed 2 mph
Carrying capacity 20 lbs
E-brake Yes, automatically engaged
Stall detection Yes, automatic
Electronic torque limiting Yes
Encoder 14-bit/revolution absolute
Transmission 11:30 timing belt reduction
Protocol Serial multidrop, packet based

What’s the resolution of Ohmni’s camera?

The super-high resolution 4K camera and enhanced decode software captures 13MP snapshots (4208×3120) anytime you’re on a call.

How fast does Ohmni go?

Ohmni offers user-controlled variable speed and can go as fast as 2.2 mph or 3.2 feet per second.

How much power does Ohmni draw while charging?

1.5 amps

Can I connect the charging dock into 110V and 220V power outlets?

Yes, you can use the same plugs used for laptops or household appliances.

How long does the battery last and how long does it take to recharge?

Ohmni’s batteries will last up to 6 hours on a call and around 12 hours on standby. The batteries charge at about the same rate they discharge. So if the battery is half full, it will take about 3 hours to get a full charge in off mode.

What are the dimensions and weight of the shipping package?

Dimensions: 16″ x 21″ x 36″
Weight: 31 lbs

What are the dimensions and weight of the Ohmni robot?

Height: 48” or 56” tall, foldable for easy transport/shipping (33” tall when folded)
Base: 14” W x 17” L
Weight: 18 lbs

Features

Do you have a version for developers so that I can customize Ohmni? Is there an SDK available?

Yes, the Ohmni Developer Edition is a robot platform designed to be the ideal starting point for exploring your own human-scale robot applications. We’ve designed the Ohmni Dev Edition to be the easiest to extend robot platform in the world. You can be up and running in days, not weeks.

Can I manage multiple robots at the same time?

Yes, we offer Ohmni Enterprise Solutions, a software and services subscription that provides enterprise level features to help you better deploy and manage your Ohmni Robot fleet. We recommend anyone using 3 or more Ohmni Robots to subscribe to enterprise solutions. Please visitOhmni® Enterprise Solutions for more information.

Does Ohmni have Bluetooth capabilities?

No, but we can install an external dongle to provide bluetooth connectivity. Please email support@ohmnilabs.com for more information.

Can Ohmni fall over?

Ohmni rarely falls over due to its design with most of the weight in the base.

Is Ohmni a balancing robot?

No, unlike Double robots, Ohmni uses a three-wheel base for stability which improves battery life as the robot does not need to use extra power to maintain its position.

Where is Ohmni made?

We manufacture and assemble the Ohmni robots in Silicon Valley, California.

What do I need to connect to Ohmni? What device can I use to drive it?

You can access Ohmni’s browser-based app using any device. Your device needs a camera, microphone, and speakers and it must be connected to a network. You’ll need an Ohmni-compatible web browser like Chrome or Safari 11 and later.

Does Ohmni dock itself?

Yes, Ohmni is equipped with an auto-docking feature that returns Ohmni to its charging dock.

Do I have to install any software?

No, Ohmni’s controls are all browser-based for easy access wherever you may be and whichever device you may be using.

Support

Does OhmniLabs provide technical support?

Yes, you can receive technical support by emailing support@ohmnilabs.com.

What are your support hours?

Our HQ is based in Silicon Valley, USA. Typically, our support hours are from 9 am to 5 pm Pacific time, Monday through Friday. We also have a team in Vietnam and do provide high level support in the region as required.

Do you have a help desk?

Please click here to access our help desk.

Privacy & Security

Is Ohmni HIPAA compliant?

Yes, Ohmni is HIPAA compliant. Click here to review our HIPAA compliance guide.

Is Ohmni secure?

Yes, all data is encrypted. No personal data, video, or audio are stored on the robot, nor remote driver’s device(s). Cloud servers facilitate connectivity only. Typical connectivity is point-to-point (peer-to-peer) between the robot and the remote visitor, not through a cloud server. Cloud servers only store encrypted account information. They do not store video nor audio.

Can I record my visit or call on Ohmni?

Due to privacy issues, we do not currently support recording in our software. You can find and add 3rd party software that can do some recording independent of Ohmni’s software if needed.

Trouble finding something?

If you do not find the answers let us know or check out more articles, videos, and guides at our help desk.

You have questions, we are ready to help

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“Made in the USA and shipped worldwide. Ohmni robots are reasonably priced, fast and easy to set up and use, typically within minutes. Get yours today!”